The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Experience

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.

Latest in Patient Experience

patient feedback for independent practices
patient feedback for independent practices
6 ways patient feedback can help improve your healthcare practice

It’s impossible to know what’s working or not working for patients without asking for their unfiltered feedback. Here are some ways to gain deeper insights from patients.

Independent healthcare practitioner works to improve patient care
Independent healthcare practitioner works to improve patient care
Philosophy, process, practice management: What you need for better patient care

Independent providers can provide the best patient care — here’s how.

Doctors discussing reasons patients leave independent medical practices
Doctors discussing reasons patients leave independent medical practices
5 reasons patients may leave your practice and what to do to keep them

Here are ways your practice may not be meeting your patients’ expectations — and steps you can take to turn things around.

Graphic depicting a patient experience survey template for independent medical practices
Graphic depicting a patient experience survey template for independent medical practices
How to design a patient experience survey (with free downloadable template)

Learn how to design and send a patient experience survey, and get a free, customizable template to get started today.

Medical professional reads about creative ways to increase patient satisfaction
Medical professional reads about creative ways to increase patient satisfaction
5 easy ways to improve the patient experience in 2025

Did you know that 90% of patients want technology-driven care? Here are 5 ways to improve the patient experience in your practice.

Get expert tips, guides, and valuable insights for your medical practice
Doctor treating patient and smiling while answering what is the patient experience
Doctor treating patient and smiling while answering what is the patient experience
What is patient experience, and how can medical practices improve it?

Patient experience impacts all aspects of your practice. Learn how to improve it, including using technology that supports the patient’s needs and preferences.

Medical practice owner reads about how to improve patient journey
Medical practice owner reads about how to improve patient journey
How to improve the patient journey at your practice

Improve and optimize every step of the patient journey with these tips.

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Get expert tips, guides, and valuable insights for your healthcare practice