The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Scheduling and Retention

Discover powerful strategies for retaining patients and filling up your calendar.

Latest in Patient Scheduling and Retention

what is the best approach to handling patient cancellations
what is the best approach to handling patient cancellations
What is the best approach to handling patient cancellations?

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and how to avoid them.

Solve cancellation and no-show challenges
Solve cancellation and no-show challenges
Stats you need to know about patient cancellations and no-shows

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

Physician interacts with patient during appointment, building a strong doctor-patient relationship
Physician interacts with patient during appointment, building a strong doctor-patient relationship
The doctor-patient relationship: 8 ways to improve patient retention

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Mom holding toddler son is on the phone as one of the healthcare communication channels
Mom holding toddler son is on the phone as one of the healthcare communication channels
The best communication channels to drive patient retention

Increase patient retention by using these communication channels

Get expert tips, guides, and valuable insights for your medical practice
reduce no-shows at your medical practice
reduce no-shows at your medical practice
10 ways to reduce no-show rates and cancellations at your healthcare practice

No-shows and last-minute cancellations negatively impact your practice. Here’s how to handle them.

Doctors discussing reasons patients leave independent medical practices
Doctors discussing reasons patients leave independent medical practices
5 reasons patients may leave your practice and what to do to keep them

Here are ways your practice may not be meeting your patients’ expectations — and steps you can take to turn things around.

Medical professional reads about creative ways to increase patient satisfaction
Medical professional reads about creative ways to increase patient satisfaction
5 easy ways to improve the patient experience in 2025

Did you know that 90% of patients want technology-driven care? Here are 5 ways to improve the patient experience in your practice.

Get expert tips, guides, and valuable insights for your healthcare practice