Exclusive 5th Annual Report
Patient perspective survey: Advance your practice
In our fifth annual patient perspective report, navigate the shifting landscape of patient expectations and discover how 47% of patients are leaving practices due to unsatisfactory experiences. Among our findings: while offering digital solutions like patient portals can help retain patients, a relentless focus on quality of care has become non negotiable.
Learn actionable strategies to enhance patient satisfaction and loyalty through digital engagement and quality care, with insights into how 92% are more inclined to engage digitally – in a meaningful way.
Secure your practice's future by downloading our comprehensive blueprint for enhancing patient satisfaction and loyalty through a three-pronged focus on digital engagement, timely communication, and, most importantly, quality of care.
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About the study:
What you’ll get
Quality of care is the bottom line
47% of patients reported leaving a practice due to poor experiences, emphasizing the critical nature of high-quality healthcare and strong provider-patient relationships for patient retention.
Genuine digital engagement is expected
73% of patients have access to a patient portal, and 68% of those without one wish they did, highlighting the importance of digital tools when backed by genuine engagement.
Telehealth is not going away
53% of patients prefer virtual appointments for convenience, underscoring the need for practices to offer flexible telehealth options.
Prompt communication is key
91% of patients expect a response within 4-24 hours after messaging their provider through a patient portal, indicating the importance of timely communication in patient care.
