Our goal at Tebra is to make it easy for you to get the support you need, when and how you need it. This guide provides helpful details on our hours of operation, how to reach us, and additional resources available to you.
Monday – Friday, 5:00 AM – 4:00 PM Pacific Time, excluding national holidays.
Please note that in addition to our standard holiday closures, there may be other days when our offices will be closed. We will notify you in advance of any additional closures.
To reach Customer Care, you can submit a support request directly through the Customer Care Center in your app. In the app, you can upload attachments and track your case progress in real time.
You can also reach the Customer Care team directly by calling 1-866-938-3272.
For real-time assistance, you can also use our in-app chat feature. Just open the app and start a chat to get fast, personalized support whenever you need it.
Explore the Tebra Help Center for a wide range of resources, including help articles, guides, training videos, and monthly product release notes. These tools are designed to support you in getting the most out of our products and to provide quick answers to your questions.
Access Tebra University, our comprehensive, digital training platform designed to empower you with essential product knowledge and best practices. Dive into on-demand certification courses to build a strong foundation at your own pace. Join our live sessions with training specialists, where you can ask questions and engage directly to ensure you’re equipped for success.
Join the Tebra Community, a dedicated space for healthcare professionals to connect, collaborate, and share insights. Our community empowers you to enhance patient care by learning from others, exchanging ideas, and staying informed on best practices in the industry.
Additional resources can be found directly on Tebra.com, such as pricing and access to The Intake, which includes best practice tools and resources designed to help you streamline operations and drive business growth.
Visit the Status Blog to stay informed about Tebra’s system status, scheduled maintenance, and any active updates. Simply click the “Subscribe to Updates” button to receive real-time email notifications.
Note that scheduled maintenance may take place between 7:00 pm and 4:00 am Pacific Time, typically during weekends and holidays, or with at least 24 hours’ notice.